Cookie Policy

Cookies

Cookies are files that are saved on your device when you visit a website. Cookies store information about how you use our website and enable us to personalise your experience.

Cookies can often be disabled through your device or web browser settings. Because cookies are used throughout our website, disabling them may prevent you from using certain parts of the website.

The cookies used on our website have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites:

Strictly Necessary Cookies

These cookies are essential to browse and use our website. Without these cookies, services like accessing your account or creating a shopping basket will not function.

Performance Cookies

These cookies collect information about how you use our website. For example, which products and pages you visit most, how you came to our website and whether you've visited before. All information these cookies collect is aggregated and anonymous. These cookies don't collect information that identifies you.

Functionality Cookies

These cookies allow our website to remember what you do while browsing. These types of cookies may be set by us or by third party providers whose services we have added to our website. For example, this type of cookie is used to keep a live chat active. Some or all services may not function properly if these cookies are disabled.

Targeting Cookies

These cookies are typically set by our advertising partners through our website. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They are created by uniquely identifying your web browser and device but do not store identifiable personal information. Not allowing these cookies doesn't affect the functionality of our website.

How Google uses information from websites or apps that use their services

Many websites and apps use Google services to improve their content and user experience. Integration with Google services means websites and apps share information with Google. More information on Google's EU User Consent Policy can be viewed via the following link:

https://policies.google.com/technologies/partner-sites

Cookies we collect

The table below lists the cookies we collect and what information they store.

Default

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Necessary

COOKIE name COOKIE Description
_GRECAPTCHA Used to distinguish between humans and bots in order to make valid reports on website usage.
AWSALBCORS Registers which server is serving the visitor. This is used to optimize user experience.
form_key Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
i Registers the websites speed and performance. This function can be used in context with statistics and load-balancing.
mage-cache-sessid This cookie is used in context with load balancing. This optimises the response between the visitor and the site by distributing the traffic load on multiple network servers.
mage-cache-storage This cookie is used in context with load balancing. This optimises the response between the visitor and the site by distributing the traffic load on multiple network servers. Also used to optimize the loading speed on the website by pre-loading some procedures in the visitors' browser.
mage-cache-storage-section-invalidation This cookie is used in context with load balancing. This optimises the response between the visitor and the site by distributing the traffic load on multiple network servers. Also used to optimize the loading speed on the website by pre-loading some procedures in the visitors browser.
mage-cache-timeout This cookie is necessary for the cache function. A cache is used by the website to optimise the response time between the visitor and the website. The cache is usually stored on the visitors browser.
mage-messages Necessary for the functionality of the websites chat-box function.
PHPSESSID Preserves user session state across page requests.
private_content_version This cookie is necessary for the cache function. A cache is used by the website to optimise the response time between the visitor and the website. The cache is usually stored on the visitors browser.
product_data_storage Necessary for the compare products function on the website.
rc::a Used to distinguish between humans and bots in order to make valid reports on website usage.
rc::b Used to distinguish between humans and bots.
rc::c Used to distinguish between humans and bots.
recently_compared_product Necessary for the compare products function on the website.
wp_customerGroup Registers whether the user is logged in. This allows the website owner to make parts of the website inaccessible based on the users log-in status.

Preferences

COOKIE name COOKIE Description
section_data_ids Used in context with the shopping cart functionality. Remembers any wishlist products and visitor creden tials when checking out.

Statistics

COOKIE name COOKIE Description
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat Used by Google Analytics to throttle request rate.
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_sp_id.# Used by Snowplow Analytics to track how users are browsing and engaging with a website.
_sp_ses.# Used by Snowplow Analytics to track how users are browsing and engaging with a website.
product_data_storage Determines which products the user has viewed, allowing the website to promote related products.
recently_compared_product_previous Necessary for the compare products function on the website.
recently_viewed_product Determines which products the user has viewed, allowing the website to promote related products.
recently_viewed_product_previous Collects information on which products have been viewed by the visitor. This is used for optimising the visitors navigation on the website.

Marketing

COOKIE name COOKIE Description
__zlcmid Preserves users states across page requests.
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitors online behaviour across websites.
recently_compared_product This cookie is used to determine which products the visitor has viewed. This information is used to promote related products and optimize ad-efficiency.
recently_compared_product_previous Collects information on which products have been viewed by the visitor. This is used for optimizing the specific visitors navigation on the website.
recently_viewed_product Collects information on which products have been viewed by the visitor. This is used for optimising the specific visitors navigation on the website.
recently_viewed_product_previous Collects information on which products have been viewed by the visitor. This is used for optimising the specific visitors navigation on the website.
zte# Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.

Miscellaneous

COOKIE name COOKIE Description
amzn-checkout-session Creates a session for users checking out with Amazon Pay.
pixel Used by Yotpo review system.