VAT Exemption Information
1.1 Exempt Rating - Personal use
Products solely used to treat or aid a disability are generally accepted for VAT exemption for personal use. You do not have to be registered disabled. The important thing is that the item is being used for personal use and not for use in an institution or for resale.
1.2 Qualifying Products
Products available for VAT exemption include aids designed or modified solely for use by people with a disability (for example, arthritis, for purchasing of mobility aids), as well as products designed for the care or treatment of incontinence. Such products are only available at zero-rate VAT when purchased directly by an individual for their personal use, or when purchased by a registered charity for use by the disabled person.
1.3 Application/Declaration form
VAT exempt products are clearly marked on the website. To claim VAT exemption, you will be asked to complete the declaration if required during checkout.